Refund and Cancellation Policy
Last updated: October 2026
Paid plans are not on sale yet, and everything on Nusoos is free during the beta. This policy applies from the day paid plans launch.
Cancel any time
From your Account page. You keep paid features until the end of the period you paid for, and nothing renews.
Full refund within 30 days
Of your first payment, no reason needed.
Renewals
Refunded where the law gives you a right to a refund, and at our discretion otherwise.
1. Who sells the plans
Our reseller, Paddle, sells paid plans as merchant of record: it takes your payment, issues your receipt and pays out refunds. The service itself is provided by the operator of Nusoos:
- Service
- Nusoos
- Operated by
- Abdulrahman, the founder of Nusoos
- Address
- Riyadh, Saudi Arabia
- hello@nusoos.app
2. Cancelling
You can cancel your plan at any time:
- Open your Account page, choose Manage billing, and cancel your subscription there.
- Or email hello@nusoos.app from the address you signed up with, and we will cancel it for you.
- Cancelling stops future renewals. You keep paid features until the end of the period you have paid for; then your account goes back to the free plan with all your data.
- Deleting your Nusoos account does not cancel billing by itself, so cancel your plan first.
3. Refunds within 30 days of your first payment
If you ask within 30 days of your first payment, we refund it in full, and you don't need to give a reason. A refund ends paid access straight away and cancels the subscription.
4. Renewal payments
For monthly and yearly renewal payments, we refund where the law gives you a right to a refund. If you forgot to cancel before a renewal or something went wrong with the service, ask us anyway: we look at each case fairly and may refund at our discretion.
5. Your legal rights
This policy does not take away rights you have under the consumer law that applies to you; where the law gives you more, the law applies.
- Saudi Arabia: the right to cancel within 7 days in the cases the E-Commerce Law sets out, which our full refund window covers.
- European Union and United Kingdom: the 14-day right of withdrawal. You get a full refund if you ask within 30 days of your first payment, even though your plan starts as soon as you pay.
6. How to ask for a refund
Ask through Paddle's buyer support at paddle.net, or email hello@nusoos.app from the address you paid with and include the order number from your Paddle receipt if you have it. Paddle returns the money to your original payment method, and your bank decides when it shows in your account.
7. Failed payments
If a renewal payment fails, Paddle may try again. If it still fails, paid features may stop until payment goes through; your free features and data stay as they are.
8. Disputing a charge
Please email us before you dispute a charge with your bank; it is usually quicker to sort out with us. Paddle handles payment disputes as the seller.
9. Price changes
Your price does not go up while your subscription continues. If we change our prices, new prices apply to new subscriptions only.
10. Contact
For anything about billing, cancelling or refunds: hello@nusoos.app